Frequently Asked Questions

Before Booking

What meals are included in the price?

The base price includes full board, buffet meals, and à la carte breakfast, lunch, and dinner in the main dining room (MDR).

Is our drink package valid upon boarding?

After boarding, you can use and consume anything on the ship without hesitation, including food and drinks.

When will our luggage arrive at the cabin?

It varies; sometimes it’s already there when you reach the cabin, but other times it might take hours. It’s a good idea to pack essentials like a phone charger or swimwear in your carry-on for use on boarding day.

How long before the trip can I add extra services to my booking?

At least 8 days before the cruise departure.

What is the 'emergency contact' during check-in?

The cruise line requires a name and phone number for someone to contact in case of emergency. This person should not be traveling with you.

Can excursions be booked after the initial booking?

Yes, we can email you the list of available excursions upon request. Simply send us the excursion code, and we will add it to your booking. Even if the excursion appears fully booked on the app, let us know, and we’ll try to reserve it for you!

Is there an app available for every ship?

For most ships, yes, but currently the app is not available for the following ships:
- MSC Armonia
- MSC Lirica
- MSC Opera
- MSC Orchestra
- MSC Preziosa
- MSC Sinfonia.

How accurate are the departure/arrival times?

On the day of check-in, you should arrive at least 3 hours before the ship's departure. You generally need to return to the ship from excursions at least 1 hour before departure. Always check the latest boarding time before disembarking!

Can I find out the approximate location of my cabin?

Your cabin number will be available on the boarding pass and in the app.

Can I add extra services through the app?

For most cruise lines, yes, but if you’re traveling with MSC, it’s better to email us at ahoy@clickncruise.hu.

Can I bring an iron on board?

No, not even a steamer, as they pose a fire hazard. However, you can use the ship’s laundry services or bring a fabric refresher spray to smooth out your clothes.

Is there a transfer to the port?

Most of the time, yes. Please email us to inquire about the options.

Before Departure

Port Locations

Marseille, France

Môle Léon Gourret, Marseille Europort – 13016 Marseille

Fort de France, Martinique

9 Rue Loulou Boislaville, Fort-de-France 97200, Martinique

Le Havre, France

Quai Pierre Callet, 76600 Le Havre, France

Miami, USA

Port Miami
1015 N. America Way, Miami, Florida 33132

New York, USA

72 Bowne St - Pier 12. Brooklyn, NY 11231

Port Canaveral, USA

Cruise Terminal 1: 9050 Discovery Road, Cape Canaveral, Florida 32920
Cruise Terminal 5: 9245 Charles M Rowland Dr, Cape Canaveral, Florida 32920
Cruise Terminal 6: 9241 Charles M Rowland Dr, Cape Canaveral, Florida 32920

Trieste, Italy

Trieste Cruise Terminal, Molo dei Bersaglieri, 3, 34123 Trieste, Italy

Genoa, Italy

Genova Cruise Terminal MSC, Genova Ponte dei Mille/Ponte Andrea Doria

Palermo, Italy

Molo Vittorio Veneto al Porto, 90133 Palermo PA, Italy

Civitavecchia, Italy

The Civitavecchia port can be accessed via Varco Vespucci towards the “CRUISE” parking area (Pier 25). In Google or Waze route planners, set "Parcheggio Cruise Civitavecchia" as the destination.
Phone: +39 076 6366566, Email: portoperations@portmobility.it

Venice, Italy

Venice Maritime Station (Venice Passenger Terminal)
Address: Marittima Fabbricato 248 – 30135 Venezia – Italy
Phone: +39 041 2403033/40 – Available Mon-Fri 8:00 AM – 5:00 PM
Email: operativo@vtp.it

Bari, Italy

Bari New Terminal Cruises Bari port, Corso De Tullio Antonio, 1, 41°08'00N - 16°52'00"E

Naples, Italy

Cruise Terminal Port of Naples – Molo Beverello, Molo Angioino Stazione Marittima – 80133 Naples

Livorno, Italy

H74X+HCJ Livorno, Livorno Province, Italy

Naha, Japan

1 Chome-28 Wakasa, Naha, Okinawa 900-0031, Japan

Split, Croatia

Gat Svetog Duje, 21000, Split, Croatia

Kiel, Germany

Terminal Ostuferhafen, Ostuferhafen 15, 24149 Kiel, Germany

Hamburg, Germany

Hamburg Cruise Center Steinwerder, Buchheisterstraße 16, 20457 Hamburg, Germany

Warnemünde, Germany

53FV+PV6 Rostock, Germany

Barcelona, Spain

Cruise Terminal Barcelona, Muelle de Adosado

Tarragona, Spain

Tarragona Cruise Port Welcome Center, Moll de la Costa, 5-7, 43 004 Tarragona, Spain

Santa Cruz de Tenerife, Spain

Av. Francisco la Roche, 29, 38001 Santa Cruz de Tenerife, Spain

Valencia, Spain

Terminal de Pasajeros Trasmed - s/n, Moll de Ponent, 46024 València

Alicante, Spain

Puerto de Alicante – Muelle de Levante, 14, 03001 Alicante – Spain

Palma de Mallorca, Spain

Muelle De Poniente Norte Estacion Maritima, No.1 Pelaires, Porto PI 07015 Palma de Mallorca

Rotterdam, Netherlands

WF4P+PVQ Rotterdam, Netherlands

Copenhagen, Denmark

Cruise Terminal Oceankaj, 2150 København, Denmark

Abu Dhabi, United Arab Emirates

Zayed Port - Mina Zayed - Abu Dhabi - United Arab Emirates

Dubai, United Arab Emirates

MSC: Hamdan Bin Mohammed Cruise Terminal 3 Port Rashid, Dubai - United Arab Emirates
Costa: 34VH+3HG Dubai - United Arab Emirates

Doha, Qatar

Grand Cruise Terminal - Doha Port, Corniche Road - Mina District, Doha - Qatar

Funchal, Portugal

Oceano Atlântico, Portugal
J3RR+VVQ Funchal, Portugal

Piraeus, Greece

10 Akti Miaouli Piraeus 185 38 Greece

Southampton, United Kingdom

Berth 102, Herbert Walker Avenue, Western Docks, Southampton, SO15 1HJ

Cruise FAQ | CLICKnCRUISE